For over 20 years, First Focus has helped Sydney businesses with 20 – 200 staff get ahead with smarter IT. Rated Australia’s best MSP for eight years running, our local team delivers fast, reliable support backed by national scale.
As a business leader with responsibility for IT, you need an MSP partner that does more than keep the lights on, you need a partner that is focused on helping you do more with technology.
We see technology as a key driver of business success. Our job is to help your business move as fast as technology does. If your current MSP doesn’t have a national presence, isn’t ISO certified, lacks the ability to provide the range and depth of services that your business requires, we’re here to help.
Our job is to help you exceed expectations in your role, to provide you with what we call a
Super-Green Experience™.
Here’s how we make that happen:
We have a consistent focus on enhancing your digital experience, focusing on self-service and clear (not clever) comms.
Same Day SLA™ (Service Level Agreement) applies to all customers, providing best in market response times.
Every day, every time, every department – no exceptions. Our team is focused on you and understand what a Super-Green experience looks like.
We keep you in the loop – proactive updates and expert insights via the platforms you feel most comfortable using.
INTRODUCING THE F-CONNECT APP
F-Connect isn’t just an IT support tool – it’s your command centre for visibility, control, and results. Built for business leaders like COOs, CFOs, and GMs, F-Connect delivers:
Want to see how F-Connect helps you reduce downtime, improve accountability, and streamline decision-making?
Many mid-market businesses come to us after outgrowing their current managed service provider. Their business has scaled – but their MSP hasn’t kept up. They still value the personal attention, but need stronger support, more expertise, and a broader range of IT services to grow confidently.
That’s why we built our pod-based service delivery model.
Each client is supported by a semi-dedicated pod – a small, stable team that only looks after a limited group of customers. At the centre of each pod is your General Manager, who acts like a business owner within our business. They lead vour Technical Account Manager, Service Delivery Lead, Engineering Lead, and Support Team – all focused on your success.
With this structure, your team knows you, and vou know vour team. That means faster resolution. better communication. and a Super-Green experience – every time.
When you’re trusting a provider to manage your IT, you want assurance they’ve got the right systems in place. Our ISO certifications and ACS Trust Mark show that we meet strict international and industry standards for quality, security, and operational control-so you get consistent, reliable service you can count on.
Certified ISO 9001 Quality Management System
Certified ISO 14001 Environmental Management System
Certified ISO 27001 Information Security Management System
ACS Trust Mark
The Australian Computer Society (ACS) Trust Mark program provides independent quality assurance regarding IT service providers’ internal procedures and controls. First Focus is accredited in both Managed Services and Cloud categories.
Talk with an expert
Our unique approach removes risk from you, while ensuring on-going customer satisfaction via:
Best People. Expert Advice. Fast Response. Zero Risk.
Call Sydney’s best MSP on 1300 556 531 or use this form to speak with our experts.
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